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Comfort House

Middlegate, West Denton, Newcastle upon Tyne NE5 5AY
Review Score from

Residential Care Intermediate Care CQC Good in caring

Comfort House Care Home is situated in a housing estate in Newcastle.  It is close to shops and services and has good public transport links.

We are part of a wider, friendly and welcoming community – as you’d expect in the north east! – and here at Comfort House we make sure that all our visitors are made welcome and well looked after, whoever they are. 

This is a residential Care Home, and most of our residents are mentally alert, with a good sense of humour, which means that there’s a relaxed and pleasant atmosphere here, with plenty of good-humoured banter.  It’s also a very comfortable Home.  The bedrooms are large, all ensuite with showers, and there are good communal areas.

We have a dedicated and compassionate team here.  It’s a stable staff group, with a low turnover, which means that staff can build close and meaningful relationships with the residents.

We encourage residents to stay alert and get involved in activities.  Entertainers come to the Home, we have arts and crafts sessions and film shows.  We have a hairdresser, we have drinks evenings – never a dull moment!  We’re also involved with the Hen Power project, so we have three chickens in our garden, which the residents really enjoy looking after.  In fact, some of the ladies asked for a room overlooking the garden so they could look at the chickens out of their windows.  The Hen Power project also gives us access to a range of artists and acts, so that will give us an opportunity to offer even more activities to the residents.

Many of our residents have lived all their lives in this part of the city, so we have lots of informal links with the wider community through families and friends.  Our residents still go to local shops or the pub, which helps to bring continuity to their lives - a sense that they still belong to a wider community.

Ashlea Dixon
Care Home Manager

Ashlea Dixon – Comfort House

I have been a Care Home Manager now with Akari Care for 2 years and I believe you need a genuine passion to look after others , what drives me is my motivation to deliver excellent care, good care delivered can change the lives of the people we care for. I have an open and honest approach I encourage my residents to be able to express any views or ideas they may have and to feel safe, confident to express their individuality. One of my passions is to ensure that residents are stimulated with meaningful activities and for our residents to feel they are valued.

Within Comfort house we promote a relaxed, comfortable environment where residents feel happy and have a safe place, they can call home to enjoy their twilight years without any worries.

Creating a Positive upbeat atmosphere within Comfort house is a paramount importance not just for the residents who live here but also for the team who deliver a high quality of care.

One of my greatest achievements is being the Home Manager of Comfort House – Akari Care and improving the lives of those residents who live here.

“I have no family living up here in Newcastle but Comfort House is my home. I have made good friends here and all the staff here are friendly and helpful.“
Nora (resident)

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