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Alexandra House

Havelock Terrace, Gateshead NE8 1QU
Review Score from

Residential Care Nursing Care Dementia Care Respite Care CQC Good in caring

Alexandra House Care Home is situated close to Saltwell Park, a Victorian park in Gateshead, Tyne and Wear.

We do our very best to create an atmosphere here that is warm and welcoming, and we all go that extra mile to make sure that it is not just residents that are supported and involved within the Care Home, but their families as well. I have worked here for 9 years as a Carer and 4 years as Manager, and from day one I have enjoyed the warm feeling I get from all the work we do to make our residents and their families relaxed, happy and well cared for.

All residents have key workers, and their families know they can go to them at any time for support or information.

We are very proud of our bespoke Dementia Unit, which is a facility that is highly valued by residents’ families, who appreciate how much support and specialist care we can provide.

We have excellent garden facilities, and residents are encouraged to enjoy them as much as possible when the weather allows.

Marie Bainbridge
Care Home Manager

An event which somehow sums up the spirit of Alexandra House was when some Kit-Kats bought from our tuck shop were found to have bits missing.  Staff and residents sent a joint letter to Nestlé, telling them how much we loved Kit-Kats (..’ we are mad about them - it’s the highlight of our day!’) and how bereft we were because of the missing bits.  A reply came back from Nestlé thanking us for the letter, as it gave them a laugh, and we got two free packs of Kit Kat and a £5 voucher!

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“You are all very obliging and helpful - there is no snobbery. They are all nice from the domestics to the care staff, you are all have a nice attitude and my mam likes it here“
Carol Smith, daughter of resident

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